Your brand is possibly the most important factor in bringing customers to your business. This makes developing your brand a top priority, probably second only to delivering a quality product. But you can't develop your brand by just telling anyone who will listen that you are good (or great :). You need to put in place a well-defined brand development strategy. It should have the expressed purpose of influencing your customers to view your business through a lens of your own making. Your strategy should consist of tactics for engaging your brand viewership in multiple media, including print, broadcast, and online.